We are all aware that the constant busyness of our lives puts significant pressure on us both at home and at work. In a lot of my conversations lately the issue of people making assumptions, regarding expectations has come up repeatedly. This has got me thinking: In this time-poor world we function in, is ‘assuming’ a default setting we use to manage our life?
In this age of mass information and communication, being able to write clearly is fundamental to business success. Crucial decisions may depend on how you write emails, memos, letters, reports, etc, so it’s vital to have a thorough understanding of how to construct your correspondence.
Have you recently had an exceptional customer service experience? In a time when busyness is a way of life, if you can capture your customer’s attention through a simple “act of thoughtfulness” you will create a lasting, positive impression.
All businesses have to take a call from an irate or disappointed customer at some point. How you deal with that call can have an impact on your business, especially with the advent of social media. Now a frustrated customer has access to the world wide web to vent their disappointment in your company and potentially reach more of your customers and future prospects.