Are you often used as the go-to person by other staff? If not managed, these interruptions can impact significantly on your work flow.
Have you had frustrating experiences when you’ve delegated tasks to staff? Has the work not been completed on time, or even at all, or been sub-standard?
Nowhere is the art of mingling more important than at a work/business function. Often we attend business functions where we may not have anything in common with the other people there.
We are all aware that the constant busyness of our lives puts significant pressure on us both at home and at work. In a lot of my conversations lately the issue of people making assumptions, regarding expectations has come up repeatedly. This has got me thinking: In this time-poor world we function in, is ‘assuming’ a default setting we use to manage our life?
As you look towards 2023, here are strategies you can apply when operating in uncertain times.
In this age of mass information and communication, being able to write clearly is fundamental to business success. Crucial decisions may depend on how you write emails, memos, letters, reports, etc, so it’s vital to have a thorough understanding of how to construct your correspondence.
Do you dread dealing with customers who are angry and unhappy?
Winter seems to bring out the worst in people – we are tired, possibly have a cold or a flu bug, feel more re-active and less tolerant, and minor incidents push our buttons.
Often we expect other people to be like us – to work, communicate, react and feel as we do. These kinds of expectations and assumptions set us up for delays, disappointment, frustration and failure.
Have you recently had an exceptional customer service experience? In a time when busyness is a way of life, if you can capture your customer’s attention through a simple “act of thoughtfulness” you will create a lasting, positive impression.
All businesses have to take a call from an irate or disappointed customer at some point. How you deal with that call can have an impact on your business, especially with the advent of social media. Now a frustrated customer has access to the world wide web to vent their disappointment in your company and potentially reach more of your customers and future prospects.
Everyone appreciates great service, here’s just one tip from many in our upcoming course that can make all the difference…