Short Courses

Dealing With Difficult People & Situations

Step-by-step strategies for tough conversations and confrontational situations.

Practical tools to manage pressure, protect your wellbeing, and keep productivity up.

Sharpen frontline professionalism and deliver standout service, in person and on the phone.

Master the core EA/PA skills: managing your manager, communication, workflow and pressure.

Escape the ‘urgent’ trap and master the competing demands on your time.

Write concise, reader-friendly emails that get results in less time.

Write documents people actually read in a scan-and-skim world.

We tailor in-house training
to your team’s needs.

We are happy to answer your questions and ensure you get the best value from your training budget.