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Business Writing – Concise & Effective Emails

Course Overview - Half Day

Emails have become the preferred choice for business communications. Are emails one of your big timewasters? Would you like to know strategies for streamlining your email correspondence, freeing you up to focus on other tasks?

If you’re serious about writing emails that are reader-friendly, concise, and get the outcomes you’re looking for; then this is the course for you.

Effective email communication reduces confusion and miscommunication. The course will show you how to gain control over your emails, saving you time and enabling you to work far more efficiently.

Course Structure
Organising Your Thoughts

Learn how to clearly clarify and define your central purpose and message. What to consider before getting started.

Email Structure

Understand the key elements of structuring your email communication.

Write for Your Reader

People deal with information overload by filtering, skimming, and scanning. They don’t have time to read long-winded emails. How to connect with your reader by streamlining.

Manage Your Tone

Tone is an important factor in emails. Getting it wrong can push negative-buttons and create miscommunication. Four factors which help define the tone of your email.

Understand Email Etiquette

Key email fundamentals and how to avoid common pitfalls.

Managing Your Email Inbox

Take control of your emails. Learn time saving tips to significantly improve your efficiency and improve your email management.

2024 Course Dates for Auckland

Dates: 20 March | 19 June | 12 September


Standard Fee: $425 + GST
Early Bird Fee: $375 + GST

Early Bird Cut Off Dates

20 February | 19 May | 12 August


A half day course, starting at 1.00pm and concluding at 4.00pm.


Registered course attendees will be provided with full venue details.

Limited Numbers

Course numbers are limited to 10 participants. Please register early to avoid disappointment.


Highly experienced trainer, a comprehensive manual, ITS Certificate of Achievement.

Training Outcomes

Course Feedback

Electrical Industry

This course is awesome! I used to send long emails with big paragraphs, I thought I was being helpful. Wrong! I now understand how to simply my wording and loose none of my message. The course has put a lot of things about emails into perspective for me.

Personal Assistant
Food Industry

The course was really interesting and covered so many useful tips which were new to me. My email writing is going to be very different now – much more streamlined and to the point. Thanks for a great course, I got a lot out of it. I’m going to share your wonderful ideas with my boss.

Course Enquiry

Have a question about this course or would like one of our team to contact you?