Emails have become the preferred choice for business communications. Are emails one of your big timewasters? Would you like to know strategies for streamlining your email correspondence, freeing you up to focus on other tasks?
If you’re serious about writing emails that are reader-friendly, concise, and get the outcomes you’re looking for; then this is the course for you.
Effective email communication reduces confusion and miscommunication. The course will show you how to gain control over your emails, saving you time and enabling you to work far more efficiently.
Who is this for?
Take control of your inbox and write emails that get results in less time.
Not quite the right fit? Browse all our short courses →
This is a half-day programme. However, you can pick the modules that matter most, and we will build a tailored in-house training session around them.
Learn how to clearly clarify and define your central purpose and message. What to consider before getting started.
Understand the key elements of structuring your email communication.
People deal with information overload by filtering, skimming, and scanning. They don’t have time to read long-winded emails. How to connect with your reader by streamlining.
Tone is an important factor in emails. Getting it wrong can push negative-buttons and create miscommunication. Four factors which help define the tone of your email.
Key email fundamentals and how to avoid common pitfalls.
Take control of your emails. Learn time saving tips to significantly improve your efficiency and improve your email management.
2026 Course Dates for Auckland
Dates: 18 March | 24 June | 16 September
Investment
Standard Fee: $425 + GST
Early Bird Fee: $375 + GST
2026 Early Bird Cut Off Dates
Dates: 18 February | 24 May | 16 August
Duration
A half day course, starting at 9.00am and concluding at 12.00pm.
Location
Registered course attendees will be provided with full venue details.
Limited Numbers
Course numbers are limited to 10 participants. Please register early to avoid disappointment.
Inclusions
Highly experienced trainer, a comprehensive manual, ITS Certificate of Achievement.
Want something more tailored? Our focused 4-hour 1:1 and 2-on-1 sessions zero in on the modules that matter most to your role or organisation. Ask about a tailored session.
Training Outcomes
- Writes email business communications which are easily read and understood.
- Adapts email style and message structure to suit the reader/customer.
- Before starting, considers ‘Who is reading this, what do they need to know’.
- Writes in a clear and concise manner. Eliminates wordiness and jargon.
- Keeps it simple. Uses plain English to minimise confusion and miscommunication.
- Understands the importance of tone and message management.
- Uses bullet points to save time, both the readers, and their own.
- Makes better use of the ‘Subject line’ to target a response.
- Manages email folders and cuts down on unnecessary email traffic.
- Produces a 3-week Action Plan to apply training in real-worktime.
Course Enquiry
Have a question about this course or would like one of our team to contact you?
Course Feedback
This course is awesome! I used to send long emails with big paragraphs, I thought I was being helpful. Wrong! I now understand how to simply my wording and loose none of my message. The course has put a lot of things about emails into perspective for me.
The course was really interesting and covered so many useful tips which were new to me. My email writing is going to be very different now – much more streamlined and to the point. Thanks for a great course, I got a lot out of it. I’m going to share your wonderful ideas with my boss.