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Business Writing – Creating Reader Friendly Documents

Course Overview - Full Day

This comprehensive course is designed for management and staff who want to write business communications which are reader friendly and understood.

Information overload and time-challenges have impacted on how people deal with all correspondence. There is insufficient time to read everything, it’s just ‘scan & skim’. This is a major shift in how people deal with emails and other forms of written communication.

This course will cover everything you need to know on how to connect with your reader and get your message across so that it’s clear, concise, and understood. It provides a framework through which you can improve all your business writing.

Course Structure
Getting Started

Too much to cover and don’t know where to start? Learn how to focus your thoughts by defining your central purpose and message.

Writing for Your Reader

Who will be reading this? How to ensure your document is reader-friendly and organise your material in a way that helps the reader navigate through the document easily.

Getting Your Message Across

Enhance your message through positive wording and eliminating negative word triggers. Practical sentence guidelines which are more likely to get results.

Managing Your Tone

Why is tone important? How to hold the reader’s attention and maximise your message. Learn the four key factors which help define the tone of your writing.

Streamlining Your Communication

Learn how to reduce wordiness and jargon which may confuse the reader or create miscommunication. Write clearly and concisely by using concrete language.

Getting the Basics Right

Core principals of layout, sentence structure, fundamentals of punctuation and grammar. How to keep it simple, write in plain English and in terms your reader will understand.

Pulling it All Together

A twelve-point checklist to ensure the overall presentation of all your business communications are professional, that you have managed the message and made your desired outcomes clear.

2024 Course Dates for Auckland

2024 Dates: 14 March | 15 August | 07 November 


Standard Fee: $650 + GST
Early Bird Fee: $595 + GST

Early Bird Cut Off Dates

2024 Dates: 14 February | 15 July | 07 October 


A full day course, starting at 9.00am and concluding at 4.00pm.


Registered course attendees will be provided with full venue details.

Limited Numbers

Course numbers are limited to 10 participants. Please register early to avoid disappointment.


Highly experienced trainer, a comprehensive manual, ITS Certificate of Achievement, lunch and refreshments.

Training Outcomes

Course Feedback

Business Support Executive
Insurance Sector

This course was an eye opener on how to communicate when writing. It’s intensive but the information is easy to follow.

Brand Manager
Health Sector

An excellent course & well presented. I got something out of all the topics covered, especially the writing process/sentence & paragraph structure.

Security Advisor
Government Sector

I wanted to be more concise in my writing. The course provided the tools I need to do that and the flow through the manual was great. Good to have the examples to take away and refer to in the future.

Team Leader
Health Sector

I learnt so much today. The smaller group size enabled the facilitator to focus on the individual needs of the participants. A good programme to get the basic skills for business writing.

Enterprise Risk Manager
Banking Sector

This is an excellent course. It’s covered the basics and helped me identify what clear & concise writing looks like!

Practice Manager
Health Sector

I have had the most rewarding experience today. From the time I sat down to the end of the session. I only wish I could have had this training 24 mths ago when I stepped into my management role.

Accounting Sector

Awesome Trainer! Every part of this course was a great learning point for me. I cannot think of any part that was less than another. Absolutely fantastic!

Human Resources/PA
Delivery Sector

Excellent course! The explanations and examples were very helpful – great/easy to remember quick references.

Operations Manager
Banking Sector

Excellent course – great pace! Step-by-step process, easy to follow & understand how to apply. Time just flew by, not bored, felt motivated.

Course Enquiry

Have a question about this course or would like one of our team to contact you?