Do members of your management or executive team excel in some aspects of their role but under perform in other areas of responsibility? We have a wide range of modules; each focused on building management capabilities and enhancing leadership skills. We can tailor an in-house workshop for you or provide individual coaching.
We have a series of high-impact modules focused on improving specific leadership skills. If you’re not getting the results you want, then we have the training and tools to help you. We can tailor an in-house workshop on Leadership for your management team or provide individual coaching for your managers.
Consider Our Short Courses
We live in high pressure, fast changing, disruptive times. People are impacted by all kinds of pressure both in their workplace and their personal lives. Often, it’s hard to separate the two. There is no formula guaranteeing a stress-free life. However, using stress-management tools and having a work life balance can help to maintain productivity, and minimise the negative impact of stress.
The role of an EA and PA is highly demanding and requires the right mix of experience, skills, flexibility, and personality. This course focuses on key skills which are fundamental to the EA/PA role – managing your manager, effective communication, problem solving, managing workflow, dealing with issues, understanding working styles, leadership, handling pressure and managing stress levels.
Emails have become the preferred choice for business communications. Are emails one of your big timewasters? Would you like to know strategies for streamlining your email correspondence, freeing you up to focus on other tasks? If you’re serious about writing emails that are reader-friendly, concise, and get the outcomes you’re looking for; then this is the course for you.
Every customer interaction with a business leaves an impression on the customer. Creating an outstanding customer experience is essential in today’s business environment. After all, in today’s global market the customer has many choices. This course introduces practical strategies and steps for sharpening professionalism and empowering frontline customer service staff to deliver exceptional customer service on the phone and face-to-face.
A manager’s role is a demanding one and in this fast paced, disruptive business environment, most managers and team leaders are time-challenged. Not only do you need to organise you own time, but you also need to accommodate the needs of your staff. Is so much of you day wasted by interruptions which are minor and don’t really require your expertise? Are you caught in the ‘Urgent’ trap with no time to plan and prepare?
Do you avoid dealing with difficult issues in a timely manner? Does the problem or issue often go into the too hard basket. Many people find it hard to have the tough conversations when they perceive the response could be confrontational. Our workplaces stress the importance of ‘getting along’ and ‘working as a team’ yet in reality it’s not that easy. This comprehensive course will provide you with step-by-step strategies for dealing with difficult situations confidently, whether they be at work or in your personal life.