Customer Service
How “Value-added Service” Creates an Exceptional Customer Service Experience
Have you recently had an exceptional customer service experience? In a time when busyness is a way of life, if you can capture your customer’s attention through a simple “act of thoughtfulness” you will create a lasting, positive impression.
10 steps to creating win/win outcomes when dealing with difficult callers on the phone
All businesses have to take a call from an irate or disappointed customer at some point. How you deal with that call can have an impact on your business, especially with the advent of social media. Now a frustrated customer has access to the world wide web to vent their disappointment in your company and potentially reach more of your customers and future prospects.
Providing great service
Everyone appreciates great service, here’s just one tip from many in our upcoming course that can make all the difference…