Conflict Resolution
How to Resolve Customer Disputes by being Customer-focused
Do you dread dealing with customers who are angry and unhappy?
10 Steps for Diffusing Conflict
Winter seems to bring out the worst in people – we are tired, possibly have a cold or a flu bug, feel more re-active and less tolerant, and minor incidents push our buttons.
Are Difficult People Pushing Your Buttons?
Often we expect other people to be like us – to work, communicate, react and feel as we do. These kinds of expectations and assumptions set us up for delays, disappointment, frustration and failure.